Doug, David, We will eventually be going to 64 bit Windows operating system. Will the windows user tool be enhanced for that with the next release?
Mac Rhoades "Mueller, Doug" <doug_muel...@bmc.com> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 01/18/2010 01:31 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** Folks, Just to be definitive and clear: The Windows client is a component of the 7.5 release of the AR System and is a fully supported component of that release. As are documented, there are some of the more advanced features of the client that will work better or more completely in the Web client than the Windows client -- for example advanced table fields and panels that collapse and expand. This does not mean the Windows client is not supplied or that it is not supported in the 7.5 release. There are some limitations to the functionality around Flex components as displayed in the Windows client vs. the Web client. We are fighting a technology issue here -- technology that is just inherent on the Web vs. things that are not available on Windows. These are among the documented limitations of the Windows client. The two clients do not have identical functionality. They have compatible capabilities, but at this point, the Web client has more sophisticated handling for some of the UI capability than the Windows client. That will remain true; and even grow. There will be a Windows client released with the next major release of the AR System. It will have some new functionality and will have bug fixes for things. It will not address the documented technical limitations of some features (like the advanced table field or panel or Flex issues noted above). There will in fact be some new restrictions documented for some new functionality being added for the next release that work more completely with more capability on the Web than on Windows. However, there WILL be a Windows client released that has more capability and more functionality and more fixes than the 7.5 release. This Windows client with the next major release will be supplied with the system and will be FULLY SUPPORTED as a part of that release. Yes, it has the documented restrictions as I noted and there may not be full support for some of the more advanced UI capabilities. That does not mean that it is not a supported component of the release. As the statement of direction indicated, this next major release is planned as the terminal release of the Windows client. That means that there is a plan to not have the Windows client ship with releases AFTER the next major release. HOWEVER, the Windows client shipped with the next major release -- and in fact the 7.5 client and even the 7.1 client -- will continue to be supported clients of the system -- even with the AR System server being the later versions -- until two releases or 2 years minimum according to the BMC support policy. There will be no enhancements and no new functionality will be added, but the Windows client will be tested with the new releases and continue to be fully supported with the new releases according to the support model noted above. I hope this helps clarify things, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Monday, January 18, 2010 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** yes, but post 8.0 it will not On Mon, Jan 18, 2010 at 10:58 AM, Easter, David <david_eas...@bmc.com> wrote: ** Ø Yeah, I was already aware that it would still be shipped, but just not supported. It will be supported. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Monday, January 18, 2010 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** David, Yeah, I was already aware that it would still be shipped, but just not supported. It would be interesting to see if they do fix the Flex issue. Thanks On Mon, Jan 18, 2010 at 10:25 AM, Easter, David <david_eas...@bmc.com> wrote: ** I can?t comment on that ? I just want to correct the perception that the Remedy User client is not shipping with the next major release as many seem to be interpreting. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Monday, January 18, 2010 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** So does that mean that the mouse/ flex form issues will be addressed for the UT? From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, January 18, 2010 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** Ø UT will not be used in version 8. Just wanted to correct this (common) misperception of the Statement of Direction. The Remedy User client will still be present in the next major release of AR System. While it is true that it is not being enhanced further, it is incorrect to say that it will not be available. 01-Oct-2009 (Statement of Direction) End of Life for BMC Remedy User PDF -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Monday, January 18, 2010 8:18 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** The mouse does not work on the new Flex-form selection fields from within the User Tool. This is known but doesn?t seem to be on the radar for BMC at all. They are wanting to move to a fully web-based tool so UT will not be used in version 8. From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of DCI Remedy Sent: Monday, January 18, 2010 10:14 AM To: arslist@ARSLIST.ORG Subject: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** Hello listers. Has anyone running Atrium 7.5 or 7.6 encounter this yet? Not sure if you will see the attached screenshot. When I access Atrium through the client tool and try to do a menu selection, it doesn't take when I click on a selection. However, if I use my cursor keys it works. I don't have this issue on midtier. (I'm steering business to use the midtier regardless). Also, does anyone know how to get the console to resize to the full window on the client like it does on midtier? I know I could just resize the field, but I was wondering if there was a 'resize to screen' type option. 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