Hi Steve,
Ok, so we'll probably need more info. Are you upgrading or doing a fresh install? If upgrading, from which version? Did you perform all the necessary patches before moving to 7.6? And I'm assuming your installed Atrium 7.6. Did you do your atrium backup before or after your deleted Computer System? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Iocco Sent: Tuesday, January 19, 2010 8:22 PM To: arslist@ARSLIST.ORG Subject: Re: Deleted a class by accident ** Thanks for your reply. This is actually in our dev environment which will be promoted to prod. The problem is I do have a backup but only after the atrium install. to compound this I am unable to re-run the itsm installer (7.6) as it seems to sit there and hang when I revert the DB back to just the atrium. Any suggestions? The uninstaller for ITSM worked only for change and asset, not for service desk. If I can get ITSM uninstalled properly removing any references of it I can then revert the DB back to the point after the Atrium install then re-install ITSM. Thanks _____ Date: Tue, 19 Jan 2010 20:18:09 -0700 From: dci.rem...@gmail.com Subject: Re: Deleted a class by accident To: arslist@ARSLIST.ORG ** Looks like you deleted BMC_ComputerSystem. Did you take a DB backup before you made the change? Cause you could restore from that. I'm assuming you're atleast on CMDB 2.1 and have done this on your dev environment, so you could try exporting the class definition for Computer System from your Prod environment using the cmdbdriver utility. Read up on the utility in the CMDB Admin guide. When you launch the utility, you'll need to run the 'init' command and then 'log' to login. To export the class def use the xexpdf command, it will prompt you: Command: xexpdf XEXPORT DEFINITION Export all classes? (F): Classes to export: Class and its subclasses, From namespace (1,2) (1): Namespace (): BMC.CORE Class name (): BMC_ComputerSystem Export all attributes with classes? (T): Filename for exported data: ProdComputerSystem Then on your dev env, import the def Command: impdf DEFINITION IMPORT Import Item List: Number of import items (0): Import option : Create/Overwrite (1-2) (1): 2 Filename containing import data: ProdComputerSystem You might might need to run the Update Asset UI after the import is done to resync with the AST form. You data should still be there on the Base Element hopefully. Hope this helps Edward From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Iocco Sent: Tuesday, January 19, 2010 7:58 PM To: arslist@ARSLIST.ORG Subject: Deleted a class by accident ** Hi everyone. I created a new class in the atrium CMDB but decided to delete it afterwards. Problem is I must have highlighted another class, likely under base element and removed something else instead. Is there a way to rebuild this class? I would need pretty step by step instructions. All I know at this point is accessing the asset management console gives the following error: ARERR [303] Form does not exist on server : AST:ComputerSystem Thanks Steve _____ Windows Live Messenger makes it easier to stay in touch - learn how! <http://go.microsoft.com/?linkid=9706113> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _____ Spread the cheer with Messenger for mobile. Learn more. <http://go.microsoft.com/?linkid=9706115> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
