Resolved means that the Reported Outage has been restored to the satisfaction of the Assignee. Closed means that it has been restored to the satisfaction of the affected user(s).
Rick On Wed, Jan 20, 2010 at 4:54 PM, Jase Brandon <jasebran...@gmail.com> wrote: > ** Hello All, > I know this is probably an easy question, but I couldn't give an answer > other than "that's how we have always done it" > > Someone asked me today to justify why we go from Resolved to Closed, > instead of directly to Closed. > I answered with the escalation closes after INC has been resolved for X > amount of time, etc.. but couldn't give a concrete answer as to why > the process is to set to Resolved first. I seem to remember this is just > ITIL - can anyone enlighten me with a quick blurb? > > Thanks, > > Jase Brandon > Quality Technology Services > > ARS 7.1 > Windows 2003 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
