John, Should work but I'd make the process a little more data driven..
Instead of having the escalation calculate all this and chocking an escalation thread, I'd set that delete time to a temp field at the time of submitting the record. For e.g.. create a temp field called ztmpDeleteTime. Set the time $TIMESTAMP$ + 86400 to it using a filter.. Then have the Escalation check 'ztmpDeleteTime' < $TIMESTAMP$ and mark the record for deletion using another temp field that you have that escalation set say 'ztmpDelete' to Y.. Do not have the escalation delete it again for the purpose of not choking the escalation thread. Have a filter that performs that delete when the record is marked for deletion and the $USER$ is the escalation user. It would be more efficient especially over a large number of records.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of John Kelley Sent: Thursday, January 21, 2010 11:39 AM To: arslist@ARSLIST.ORG Subject: Delete entry Hi All Brain cramp today Can someone confirm that this statement is true! I am performing a delete action in an escalation for deleting all items in a form 24 hours and beyond. Let me rephrase I want to leave items in the form for 24 hours from the submit date. 'Submit Date' < ( $TIMESTAMP$ - 86400) Sys:Action ARS 7.1 Thanks JK ************************************************************* This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
