Setting the ITSM WorkLog to default to "Locked" is notoriously difficult. There is OOB workflow that wants to force Locked to be "No" regardless of the user's choice. What we did to accomplish this is:
1. Set the default to the Locked field (z1D_Secure_Log) to "Yes" on HPD:Help Desk, or wherever. 2. Disable the OOB AL that wants to force them all to unlocked: SHR:SHR:NewLogNotEqualSecure_101 3. For good measure we added a filter to HPD:WorkLog (and others) that sets 'Secure Work Log' = "Yes" on Submit. We did this because there seemed to be some hard to pin down scenarios where just disabling the above AL did not seem to work. This may be overkill for you. This was with ARS 7.x and ITSM 7.0.3 various patches. Regards, Chuck Baldi On Thu, Jan 21, 2010 at 12:07 PM, Differ, Alfred W CTR NAVSEA, 210 < alfred.differ....@navy.mil> wrote: > If you have access to an Admin tool you can set the default value for the > lock field. You might have to look at workflow that opens various forms in > case they set values before submission, but start with the field default. > > If you feel comfortable doing a 'modify all' operation, you just have to > track down the form holding your work info records and then query for the > ones you want to lock. If you have a large number of tickets you might want > to break up the effort into time slots with your query so you don't set > loose a big update when people are working. > > > Alfred Differ > Sr. Remedy Developer > NDTI / NSWC PHD, CODE 210 > 805-228-6555 > alfred.differ....@navy.mil > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Lateralus > Sent: Thursday, January 21, 2010 6:08 > To: arslist@ARSLIST.ORG > Subject: Work Info History not Locked? > > ** Hi all, > > Long time listener, first time poster. > > I've somehow become the "accidental administrator" of our Remedy system > despite my warnings. We have recently come under scruntiny as all of our > Work Info Entries are "Unlocked" by default and can be edited/modified at > any point in time. > > Is there some way I can enforce the "Locked" status for a Work Info entry? > > Bonus points if I'm able to retro-actively set this field to locked for all > historical records as well. > > Cheers! > > Scott. > > ARServer 7.0.01 patch 002 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
