I would say SRM (btw, I would recommend 7.6 over 7.5), and the beginning and advanced implementation classes for ITSM. If you haven't taken a CMDB class, substitute that for the second ITSM class. If you have no experience with ITSM 7+, you will be completely lost without some guidance. That one should be #2 priority, preceded by CMDB (I think it's a pre-req).
Rick On Tue, Jan 26, 2010 at 3:17 PM, Martinez, Marcelo A <marc...@cpchem.com>wrote: > I've been given the "OK" on training and am deciding which training classes > to take. We will, this year, upgrade from ARS7.1 to ARS 7.5, ITSM 7.5 and > SRM. SRM will be something completely new to my organization. > If you had to pick 3 training sessions to help you with the rollout and > continued maintenance.. which 3 would they be? I have taken ARS Admin > 1,2,3. > > > Marcelo > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
