Um... Nevermind. KM-000000010546 When you create an escalation with an Else action to Notify or Set fields, you will only see a list of display-only fields. This is as designed: In escalations, because Else actions are executed when no requests are found, Else actions cannot be used to modify a request. You won't be able to do a set fields action to a regular field through the Else action of an escalation; you can, however, set a regular field through the If Action of an escalation.
--- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Friday, January 29, 2010 10:54 AM To: arslist@ARSLIST.ORG Subject: Escalation else if tab Bug? Hello Listers, ARS 7.1 Patch 4 ARAdmin 7.1 patch6 & patch 8 MS SQL 2005 I came across an issue with the Set Fields action on the Else tab of an escalation. Using Current Transaction for the Server and Read value from. When I try to select a field to set I only see a few fields from the form. In this specific form it only shows the columns of a table field on the form. I don't think it is a permissions problem as all fields on this test form are Public. Even core fields will not appear in the set fields dropdown list in the Else action tab. They all show in the If action tab. Is this a bug? I looked in the List archive but couldn't find anything referring to it. Thanks, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
