One thing we do in our discovery process is to match on serial number as a unique identifier for our discovery. We don't force Change Requests for that, even for servers, because often we have VM servers that are used for a short testing period then thrown away, or various other things that would result in it getting out of control. For production, however, we do force Change Requests and the full approval process, but that is very rare. Usually when we bring up a new server, we leave the old one in place for a while as a fallback so the new server gets a new name, and if it is customer facing we use DNS names to point to the new system. For example, from my users' perspective, they can go to http://remedy or http://help but on the back end if we upgrade to a new server it goes from being named something like sou-rem01p to sou-rem02p and most likely three separate Change Requests are initiated: 1) To bring the new server online, 2) to install the applications, and 3) to redirect the DNS entry to the new server.
I hope this offers some useful information. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Tuesday, February 02, 2010 10:09 AM To: arslist@ARSLIST.ORG Subject: Discovery and Servers Changes ** Hi All, We have host name changes all the time. Our users are sending emails to development every time the host name changes. I am implementing a new process where host name changes are done thru Change Management as part of automatic maintenance. I was just curious - what are other people doing when there are host name changes. If the host name changes do you go rediscover the asset. Do you request your users to submit a change request, or is an email sufficient, and then you go and rediscover the asset? Also we find servers that are not pingable and someone is marking the servers as down. I do not believe servers should automatically be marked as down if they are not pingable. A server can be not pingable for many reasons and it does not mean its down. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
