Hi Matt, I can personally attest to this issue. It seems to me this is a bug.
At this point, you have two options: 1. You can either disable adding ad-hoc users by hiding the button on the change form 2. You can fix this, which means a customization Adding ad-hoc users is totally discouraged (actually more like forbidden) from a change control/audit perspective. Ideally, any approver should be pre-defined in advance: that IS a best practice. So if you want to go with the option that will make your auditors happy, hide that button from the change form to prevent adding ad-hoc approvers. Of course this means that all your approvers need to be correctly pre-defined as per your approval processes. Guillaume ________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Moellmer, Matthew [matthew.moell...@53.com] Sent: Monday, February 08, 2010 2:02 PM To: arslist@ARSLIST.ORG Subject: 7.5 Adhoc approvals ** Manually adding an approver to the Change Module in 7.5 results in approvals being bypassed erroneously. You can test this by manually adding an approver and moving through the process flow. Has anyone dealt with this or found a work around? We have automated “collector” forms which rely on adhoc approvals and unable to get them to work… Matthew Moellmer Fifth Third Bank Remedy Applications Development matthew.moell...@53.com 513.358.2027 This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
