Have you considered using the Remedy Import tool to accomplish this? Export the data to a .csv file along with the Request ID (field 1), make the necessary changes and re-import using the "update data" option. -- Chris Danaceau AttivaSoft Solutions Architect
________________________________ From: Action Request System discussion list(ARSList) on behalf of Pierson, Shawn Sent: Thu 2/11/2010 2:58 PM To: arslist@ARSLIST.ORG Subject: Work Order Template Question ** Good afternoon, Has anyone been asked to update a Work Order Template by adding a new mapping to one of the fields on the Details or Details 2 tabs, and needed to populate those fields on existing Work Orders? If so, how would you go about at least adding the fields. The data can be manually updated, but the only thing I've been able to come up with is using SQL or an Escalation to add the field names to the existing Work Orders. Any assistance would be greatly appreciated. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
