I actually reported a similar issue to BMC last week with the User Tool. Patch 004 would hang whenever I tried to load a form containing a flashboard. Issue just seems to be with the User Tool though. Dev studio has been working fine at the new patch level. I only tested this against Windows 7 Pro x64, Vista Business x86, and XP Pro SP3 x86, since that is what I had handy at the moment.
Sincerely, Robert Fults Remedy Dev. Florida International University Email: rfu...@fiu.edu<mailto:rfu...@fiu.edu> http://uts.fiu.edu From: strauss [mailto:stra...@unt.edu] Sent: Tuesday, February 16, 2010 8:14 PM Subject: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles ** We started seeing very intermittent problems with the User Tool not responding while testing 7.5.00.003a, mainly with the Incident Console and form. This may have coincided with the recent update of Adobe Flash Player, as well. It became a problem across the board after we installed 7.5.00.004. Today I put 7.5.00.003a on a Vista vm with the older (Oct 2009) Flash Player, and it loaded ALL consoles, no problem. As SOON as I updated it to patch 004, it would hang immediately on Incident, Problem, Asset, CMDB, sometimes Change. It still opens the Admin Consoles, SLM, AIE, Approval, RKM (anything NOT part of ITSM) without hanging - these have never been prone to hanging in any version. Updating the server to 7.5.00.004 from 003 did not help. It even hangs on the User Tool that is locally installed on the AR Server... which doesn't even have Flash installed. Anyone else seeing similar issues? We have seen the problem with clients on: XP Pro Sp3 Vista Ultimate Sp2 Windows 7 Ultimate Windows Server 2003 Ent x64 Sp2 Windows Server 2008 R2 Ent x64 Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
