Thanks for the reply. I'll pass that to my boss and see what she thinks. Anne Ramey
*********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mckinnish, Randy Sent: Thursday, February 18, 2010 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: Email attachments getting dropped ** Anne, We saw this exact issue in our production environment. Patch 7 of the email engine fixed the problem for us. I noticed that you were on patch 6 if this is the case for your email engine too, I'd take the plunge to patch 7. Hope this helps. Randy Mckinnish From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Wednesday, February 17, 2010 4:51 PM To: arslist@ARSLIST.ORG Subject: Email attachments getting dropped ** We are seeing today a problem with emails with attachments. Some emails that have attachements when they arrive in the email box (we have validated that they really did have attachments), don't get the attachments correctly attached to the email messages form. There are no errors in the email logs. We haven't yet managed to catch it in the filter logs. They are quite small attachments and a resend of the message works fine, so it doesn't appear to be message specific. It's all messages for one check of the email box. For example, the emailbox is checked at 1:33 and none of the attachments come through. It checks again at 1:48 and it's fine. ARS 7.1 patch 6 Anyone else ever seen anything like this? Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
