Just to bring this up again! Someone has an idea regarding this? Cheers! Daniel
On Wed, Nov 4, 2009 at 5:08 PM, ARS Dummie <ars.dum...@gmail.com> wrote: > Hi Listers! > > I am trying to integrate some customers form in the Overview Console (ITSM > 7.5), but there seems to be something wrong. > > What I did is this: > - added 1 entry to SHR:ARDBC_OverviewConsoleTemplate (used the form name of > the customers form and a GUID called "COMOBJECT". I entered only these two > fields and left the rest on default) > - added 13 entries to SHR:ARDBCFields using the new Form GUID "COMOBJECT" > and used Field IDs from customers form to map it with Field IDs from the > vendor form (SHR:ARDBC_OverviewConsole). No fields had to be added to the > vendor form. I only took existing standard fields > - added three entries to SHR:ARDBCEnumLookup to map the status values of > the customer form (field ID 7) to the status values of the vendor form > (Consolidated Status) > - restarted arplugin process > > When I try to open the Overview Console I get an error: ARERR [552] > Error:ARGetListEntryWithFields - Failure during SQL Operation to the > database > and the console remains empty. > > Strangely enough I can see the entries for my "COMOBJECT" within the > SHR:ARDBC_OverviewConsole form when I access it directly. So the plugin is > working and is collecting the data correctly. > I tried to troubleshoot/workaround this by making the external > qualification (z1D_ExternalQualString) visible on SHR:OverviewConsole. It > contains a long statement asking for different types of requests > (MAINHELPDESK, TMSTASK, ...) with their status and assigned users. But I can > not find some "COMOBJECT" in there out of the box. > So do I have to edit some of the workflow as well which is building this > enormous external qualification? When I am editing the external > qualification manually by hand (because the field is now visible) I am > getting my request from the customers form displayed in the overview > console. > But why is the original qualification not working anymore. > > Any help is really appreciated! > > Thanks! > Daniel > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
