Post it to the BMC Developers Network. On Mon, Feb 22, 2010 at 4:24 PM, Scott Philben <sphil...@mac.com> wrote:
> Listers: > > I have just gone through the long and difficult process of integrating a > custom built application into the the ITSM 7.5 Overview Console. It is a > very not intuitive process with many steps and lots of nonsense. > > So that I wouldn't have to recreate this process again in the future, I > wrote it all down in a Word document. If anyone has a need for such, please > let me know and I will forward it to you. > > Here is the introductory paragraph: > > Introduction > BMC Remedy ITSM 7.5 and beyond includes a form accessible from the Homepage > called the Overview Console (listed under the oddly named “Foundation > Elements” section). This form is intended to be a one-stop-shop where you > can see all the tickets in the system where you are the Assignee or where > the ticket is assigned to your Group. It works great out-of-the-box if you > are using an ITSM application (Incident, Change, Asset, etc.) but what about > those who would like to create a custom application and have those custom > tickets show up in the Console as well? The Console includes a table which > references a Vendor form which is a central form which points to all the > relevant ITSM forms. The data is gathered via an SQL plugin and displayed > back to the Overview Console. It is much more complicated than the old > Consolidated List of Remedy 6 and below. > > Send an email to sphil...@mac.com if you would like a copy. > > -scott philben > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
