Alfred, Thanks for the feedback. I have an LDAP integration with AD that populates people data and I set the logins to lowercase there, so the only accounts that get created manually are for integrations and admin accounts.
As far as documentation, I tend to be overly verbose on that sort of thing. I have a customization template that coworkers haven't liked in the past because I make them fill out a long document that helps track what is changed as well as describe the purpose of the change. Thanks, Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Differ, Alfred W CTR NAVSEA, 210 Sent: Wednesday, February 24, 2010 7:19 PM To: [email protected] Subject: Re: Forcing the Mid Tier to login using lowercase only Sounds like a tidy solution. The only thing I can think of right now is to ensure the accounts in the User table are forced to lower case too. You might not have many people creating the accounts, but some day if you get to identity management solutions or move on to another job someone, somewhere will appreciate the closing of this loop. Of course, document this thing so people know what you did in case you aren't there to explain it. 8) Alfred Differ Sr. Remedy Developer NDTI / NSWC PHD -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Wednesday, February 24, 2010 15:22 To: [email protected] Subject: Forcing the Mid Tier to login using lowercase only ** Good afternoon, I'm using ARS 7.1, and have had difficulties with users trying to log in with mixed case. As a result, I decided to modify the Mid Tier's login.jsp file to only display lowercase, and to use javascript to convert the value to lowercase on the fly. Does anyone have a better way of doing this? Basically, what I did was to take the line that says: <input name="<%=Params.USERNAME%>" maxlength="<%=Params.USERNAME_LENGTH%>" id="username-id" value="<%=com.remedy.arsys.share.HTMLWriter.escape(name)%>" class="loginfield" size="30" type="text"> and convert it to this: <input name="<%=Params.USERNAME%>" maxlength="<%=Params.USERNAME_LENGTH%>" id="username-id" value="<%=com.remedy.arsys.share.HTMLWriter.escape(name)%>" class="loginfield" size="30" type="text" style="text-transform:lowercase;" onblur="javascript:this.value=this.value.toLowerCase();"> I'm not a Javascript king by any stretch of the imagination, but this does get the job done and doesn't require much work at all. Does anyone see any problem with doing this? Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
