Yes, an updated Oracle client (a patch release) was pushed to the server, and the install reset our updated registry settings back to the defaults, changing NLS_LANG from AMERICAN_AMERICA.AL32UTF8 to AMERICAN_AMERICA.WE8MSWIN1252 (the native character set for Windows). Once we discovered this and changed it back to the correct value, it worked fine again.
Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Wednesday, March 03, 2010 5:50 PM To: arslist@ARSLIST.ORG Subject: Re: 390600 : Form does not exist on server (ARERR 303) ** Sorry about the lack of system info: Oracle 11g Windows 2003 ARS 7.5 p3 CMDB 7.6 p1 ITSM 7.6 Are you saying that the Oracle client was updated on your app server? This is a QA box so it gets restarted regularly but I will not rule out the client thing. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Wednesday, March 03, 2010 6:42 PM To: arslist@ARSLIST.ORG Subject: Re: 390600 : Form does not exist on server (ARERR 303) ** What database are you using? Is it set up for Unicode? Are you sure that none of your database client's have changed since you last restarted the server? I saw cases in the past where we had a Unicode Oracle database and had change the NLS_LANG setting in the registry, and an updated Oracle client was installed and overwrote our previous setting. Upon restarting Remedy after that change, we saw errors similar to this. In our case, correcting the character set for the database client and restarting the Remedy services fixed the issue. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Wednesday, March 03, 2010 4:58 PM To: arslist@ARSLIST.ORG Subject: 390600 : Form does not exist on server (ARERR 303) ** Really cool thing happened after a restarting AR services and logging in through the UT I get an error <Error generating application list field content. (ARERR 1900)> returned on the screen and in arerror.log Wed Mar 03 17:17:59 2010 390600 : Error in definition for an active link (ARERR 399) Wed Mar 03 17:17:59 2010 CMDB:Instance:Inst_DefaultClassId Wed Mar 03 17:17:59 2010 390600 : Form does not exist on server (ARERR 303) Wed Mar 03 17:17:59 2010 390600 : Error in definition for an active link (ARERR 399) Wed Mar 03 17:17:59 2010 CMDB:Instance:Inst_DefaultClassId Wed Mar 03 17:18:49 2010 390600 : Error encountered while initializing (Initialization routine) the shared library (ARERR 9755) Wed Mar 03 17:18:49 2010 bmc.cmdb.cmdbEngine Wed Mar 03 17:18:49 2010 390600 : Class does not exist. : BMC_ASSETBASE (ARERR 120002) The cool thing about all of that all I did was apply a new AR temporary license. No other changes were made. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
