Marcelo, If this is still relevant...see these filters: CHG:CSG:NewApprovalNotification-ParseApprovers-NotifySupport`! CHG:CSG:NewApprovalNotification-ParseApprovers-NotifyNonSupport`!
These need update. In addition, you will have to update...add really...filters that look for the field tag (such as #field tag#) for the new field(s) and replace them with the value sent by the above filters. Similar to this filter you mentioned: NTE:SHR:TranslateNotificationMessageAPR_135 Good luck. --- On Tue, 2/16/10, Martinez, Marcelo A <marc...@cpchem.com> wrote: > From: Martinez, Marcelo A <marc...@cpchem.com> > Subject: Re: Custom notification fields > To: arslist@ARSLIST.ORG > Date: Tuesday, February 16, 2010, 11:52 AM > Rabi, > Thank you for the doc. I've briefly read it but will look > at in more detail. > I have done almost everything specified in the doc with the > exception of modifying the filters which push data to the > NTE:SYS.. control forms. For example: > > Filter NTE:SHR:TranslateNotificationMessageAPR_135 > From: NTE:SYS-Group NT Control ; NTE:SYS-Individual NT > Control > Run If: 'Form Name01' = > "CHG:ChangeAPDetailSignature" > Action: Set Fields > Read From: CURRENT TRANSACTION > Field Name: z1D Translation Text > Value: REPLACE($z1D Translation Text$, "#Ticket ID#", > $Request ID02 Ticket$) > > My take is that in order for this to work, a filter has > already pushed the value for "Request ID02 to the two NT > Control forms. Correct? Well, I need to find out which > filters are pushing that data so I can add my custom > fields. > > Thanks for the DOC. > > Marcelo > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] > On Behalf Of Rabi Tripathi > Sent: Tuesday, February 16, 2010 10:26 AM > To: arslist@ARSLIST.ORG > Subject: Re: Custom notification fields > > Marcelo, > See this doc: > http://communities.bmc.com/communities/docs/DOC-8831 > > It's a generic document about customizing notifications in > ITSM. The specific answer you are looking for (fields on > approval related forms), I suspect, is not there, but it's a > good reference document and might give you some leads. > > I was a self-described ITSM 7.x notification expert, but I > haven't touched it in a while and I can't find my old notes > at the moment. If I locate anything useful, I will send it > your way. > > Worst case...turn on server side filter logging and trace > the filters to see which one you need to update. Tedious, > yes, but it's your ultimate and surefire weapon. > > Regards. > > > > On Tue, Feb 16, 2010 at 10:33 AM, Martinez, Marcelo A > <marc...@cpchem.com> > wrote: > > Looking to add custom fields to Notification > Message Tag: CHG-APR-ApprovalNTForIndividual > Can anyone help in identifying the filters > which push data from CHG:APDetailSignature to NTE:SYS-NT > Process Control. > > I have added my fields to the SYS:Form Field > Selection form > I have updated the filter > NTE:SHR:TranslateNotificationMessageAPR_135 > I have added my custom fields to the forms: > NTE:SYS-NT Process Control ; NTE:SYS-Group NT Control ; > NTE:SYS-Individual NT Control. > Need to update filters which push data to the > control forms. > > Thanks.. > > Marcelo Martinez > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net > ARSlist: "Where the Answers Are" > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net > ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net > ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
