I'm pretty sure that it's Incident Submitter with a Read license, if you are coming in via the Requester Console or some other customer interface.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Renjini Johney Sent: Tuesday, March 16, 2010 4:12 PM To: arslist@ARSLIST.ORG Subject: one basic question ..plzz ans ** Hi all, I have this very basic question, I have my record in CTM:people form and i see i am a "support staff member = Yes" and have a"read" licence and "Administrator" permission. Currently i am able to create a ticket from HPD:IncidentInterface_create form. My question is if i make "support staff member = No", remove Administrator permission will i still be able to create ticket from HPD:IncidentInterface_create form? Apart from required fields and Z1D action , what is the minimum permission/licence etc required to create a ticket from HPD . please reply -- Regards, Renjini _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
