Hi Ron, I am on 6.3 patch 24 and had a similar problem about 2 years ago. I added a second mailbox and roughly load balanced by sending external mail (customer updates) though one box and internal mail (ticket assignments) out the other. As suggested below I delete after send.
Check your polling interval which by default is 2 minutes as well as the number of emails, default 100, sent per polling. I have not changed the number per polling but dropped the polling to 1 minute. Have not had a problem with outgoing mail since. Mark ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Thursday, March 18, 2010 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine 6.3 Performance issue The first thing to check is how many emails do you have in your "AR System Email Messages" form. Purge all that you can From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Suwanski, Ron Sent: Thursday, March 18, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Email Engine 6.3 Performance issue ** We are experiencing about an hour and a half delay in the sending of emails from Remedy in version 6.3. Any idea how I can improve the performance?? I have seen items for 7.0 but I am on 6.3. Ron Suwanski Remedy Administrator / Developer DeVry Inc. 814 Commerce Drive Oakbrook, IL 60523-8822 p: 630.472.2209 e: rsuwan...@devry.com<mailto:rsuwan...@devry.com> www.devry.edu<http://www.devry.com/> [cid:image001.jpg@01CAC6B0.A0CD6700] _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
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