Hello, We are trying to figure an approach for operational and product categorizations: A technical write-up suggested the following for Operational Categorizations: Model #1 Tier 1: install (verb) Tier:2: Telecommunication (service) Software Tier 3: Voicemail (CMDB Asset) I remember reading that there was some value in having the CMDB asset on Tier 3. Model #2 option was: request network create account With Model #2, the CMDB asset is not listed, and we would need to combine the Ops with the product categorizations in order to capture the asset. What are the advantages of one option over the other? Is there any loss if we just use the Operational categorizations? Are these 6 fields (Ops and Prod categories) mandatory usually? or are just the Ops normally required fields? I am building the service catalog to start building Operational Categorizations. Does anyone have any recommendations; lessons learned. This is painful. I have a team that just wants to map the CTI's into the Operational Categorizations.
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