Hi Tim,
We also experienced some issues in SLM 7.0.3 and upgraded to SLM 7.1 P2, but we still face some more issues related to SLA Groups. When I was reviewing the Knowledge base I have seen the following: Not sure this is directly relevant to you\SLM 7.5 but it would be good to double check the Compatibility. One of the Defect (SW00343153) describes as "SLM 7.1 - ITSM filter modification in ITSM 7.0.3 patch 6 (and above) causes numerous issues for SLM workflow" Just curious as (we are in SLM 7.1P2), can you please describe the issues that you have experienced in 7.0.3 \7.1P2? Thnks. Thanks, Viswa On Tue, Mar 23, 2010 at 2:45 PM, Hulmes, Timothy W Mr CTR US USA IMCOM < timothy.hul...@us.army.mil> wrote: > ** > > Anyone know if SLM7.5 will work with ITSM 7.0.03? > > > > We are having many SLM problems and I want to upgrade to SLM 7.5 to try and > help resolve this issue before I completely reconfigure everything. > > > > I have not been able to get a straight answer from any of the > documentation. > > > > According to the 7.5 compatibility matrix: > > SLM 7.5 only works with ARS7.5 > > According to the SLM 7.5 Installation Guide: > > SLM 7.5 requires ARS 7.5 Patch 1 or greater and CMDB Patch > 1 or greater. > > > > The reason I ask is we are upgrading to ARS 7.5/CMDB 7.6 ASAP but we will > not be upgrading to ITSM 7.6 for a few months. > > > > Current environment > > ARS 7.1 Patch 8 (Soon to be 7.5 Patch 4) > > CMDB 2.1 Patch 6(Soon to be 7.6 Patch 1) > > ITSM 7.0.3 Patch 9 (Will apply patch 7000 after CMDB Upgrade) > > SLM 7.1 (Patch 2) > > Windows 2003 Server > > SQL 2005 Database > > > > > > > > Tim > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
