Re: ERROR - Tomcat 6 and Mid-Tier 7.5 on Windows XP

[Alvin Cruz]

**

Hi Lyle,

I searched the archive but only found one issue but it's different from one.  That issue had multiple arsys.xml file in one of the tomcat directories.  I don't use IIS either.

Thank you!

-Alvin

-------- Original Message --------
Subject: Re: ERROR - Tomcat 6 and Mid-Tier 7.5 on Windows XP
From: Lyle Taylor <tayl...@ldschurch.org>
Date: Wed, March 24, 2010 11:30 am
To: arslist@ARSLIST.ORG

This sounds like you probably need to enable 32-bit applications in IIS.  There are recent threads on this topic that will likely answer the question, including the steps needed to enable it.  If you search the arslist archives, you should be able to find them.

 

Lyle

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alvin Cruz
Sent: Wednesday, March 24, 2010 12:27 PM
To: arslist@ARSLIST.ORG
Subject: ERROR - Tomcat 6 and Mid-Tier 7.5 on Windows XP

 

**

 

 All:

 

I installed tomcat 6 and mid-tier 7.5 on a Windows XP (version 2002 service pack 3) on my laptop.  The Apache Tomcat 6 service starts but the stdout_xxxx.log shows the following error

 

- Trying to load configuration arsys_api.xml
- Could not load optional configuration arsys_api.xml
- Trying to load configuration default.xml
- jrpcMode: true
- jniLoadMode: 1
- apiRecordingMode: 0
- maxProxiesPerServer: 10
- minimumSupportedServerRpcVersion: 12
- connectionMaxRetries: 0
- timeLagBetweenRetriesMillSec: 1000
- stringizeFieldAssignments: false
- stringizeSetIfQualification: false
- useLegacyQualParser: false
- useLegacyAssignParser: false
- useLegacyQualFormatter: false
- useLegacyAssignFormatter: false
- Client sets connection limits per server to :80
- Client sets useConnectionPooling to : true
- Could not load native library
java.lang.UnsatisfiedLinkError: C:\Program Files\BMC Software\ARSystem\midtier\WEB-INF\lib\arutiljni75.dll: %1 is not a valid Win32 application
 at java.lang.ClassLoader$NativeLibrary.load(Native Method)
 at java.lang.ClassLoader.loadLibrary0(Unknown Source)
 at java.lang.ClassLoader.loadLibrary(Unknown Source)
 at java.lang.Runtime.loadLibrary0(Unknown Source)
 at java.lang.System.loadLibrary(Unknown Source)
 at com.bmc.arsys.api.NativeLibraryLoader.load(Unknown Source)
 at com.bmc.arsys.util.ARUtilEgcp.<clinit>(Unknown Source)
 at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source)
 at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source)

...

...

...

 

I submitted a ticket to BMC but they said this is unsupported.  It doesn't mean it's not supposed to work because I have another machine where the above installation/configuration works.  By the way, I also get the error below when I log in to the config page.

 

HTTP Status 500 -

---

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception

root cause

java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z
        com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method)
        com.remedy.arsys.config.Configuration.login(Unknown Source)
        com.remedy.arsys.config.ConfigServlet.login(Unknown Source)
        com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source)
        com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source)
        com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source)
        com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source)
        com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source)
        javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
        javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.20 logs.

 

 

 

Has anyone out there encountered and resolved this issue in the past?  Thanks in advance!

 

 

-Alvin

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