Sounds like the requester information. OOTB it's lame, it does a lookup by first name/last name (you're out of luck if you have two john smiths at your company). We did a mod so you could provide the corporate id which is unique.
What do the logs tell you? What's the exact error? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy Q&A Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Renjini Johney Sent: Friday, March 26, 2010 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: creating tickets from HPD --0016364ec7a8d3289d0482b830fc Content-Type: text/plain; charset=ISO-8859-1 No , the error is not related to assignment mapping(i am providing the support compnay, organization and group) The error says first name, last name etc etc cannot be blank ( even when i provide all the mandatory fields on HPD) This goes away if i assign a support group to the person Regards Renjini On Fri, Mar 26, 2010 at 11:03 AM, Roger Justice <rjust2...@aol.com> wrote: > ** Since HPD:incidentInterface_Create is also creating a new HPD:Helpdesk > entry is the error associated to no assignment mapping? > > > > -----Original Message----- > From: Renjini Johney <renjini...@gmail.com> > To: arslist@ARSLIST.ORG > Sent: Fri, Mar 26, 2010 12:05 pm > Subject: creating tickets from HPD > > ** > Dear All, > > I just have a small question, Is it mandatory for a person to belong to a > support group when he/she is trying to create ticket through > HPD:IncidentInterface_Create. > If i dont assign the person any support group it gives an error..Will be > very good if someone can confirm this > > -- > Regards, > Renjini johney > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Regards, Renjini johney ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" --0016364ec7a8d3289d0482b830fc Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable ** <div>No , the error is not related to assignment mapping(i am providing the= support compnay, organization and group)</div> <div>The error says first name, last name etc etc cannot be blank ( even wh= en i provide all the mandatory fields on HPD)</div> <div>This goes away if i assign a support group to the person</div> <div>=A0</div> <div>Regards</div> <div>Renjini<br><br></div> <div class=3D"gmail_quote">On Fri, Mar 26, 2010 at 11:03 AM, Roger Justice = <span dir=3D"ltr"><<a href=3D"mailto:rjust2...@aol.com";>rjust2...@aol.co= m</a>></span> wrote:<br> <blockquote class=3D"gmail_quote" style=3D"PADDING-LEFT: 1ex; MARGIN: 0px 0= px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">** <font face=3D"arial" color=3D= "black" size=3D"2">Since HPD:incidentInterface_Create is also creating a ne= w HPD:Helpdesk entry is the error associated to no assignment mapping?<br> <br> <div style=3D"CLEAR: both"></div><br><br> <div style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: arial,helvetica"> <div> <div></div> <div class=3D"h5">-----Original Message-----<br>From: Renjini Johney <<a= href=3D"mailto:renjini...@gmail.com"; target=3D"_blank">renjini...@gmail.co= M</a>><br>To: <a href=3D"mailto:arslist@ARSLIST.ORG"; target=3D"_blank">a= rsl...@arslist.org</a><br> Sent: Fri, Mar 26, 2010 12:05 pm<br>Subject: creating tickets from HPD<br><= br></div></div> <div> <div> <div></div> <div class=3D"h5">**=20 <div>Dear All,</div> <div>=A0</div> <div>I just have a small question, Is it mandatory for a person to belong t= o a support group when he/she is trying to create ticket through HPD:Incide= ntInterface_Create. </div> <div>If i dont assign the person any support group it gives an error..Will = be very good if someone can confirm this<br clear=3D"all"><br>-- <br>Regard= s,<br>Renjini johney<br></div></div></div>_attend WWRUG10 <a href=3D"http:/= /www.wwrug.com/" target=3D"_blank">www.wwrug.com</a> ARSlist: "Where t= he Answers Are"_ </div> </div></font>_attend WWRUG10 <a href=3D"http://www.wwrug.com/"; target=3D"_b= lank">www.wwrug.com</a> ARSlist: "Where the Answers Are"_ </block= quote></div><br><br clear=3D"all"><br>-- <br>Regards,<br>Renjini johney<br> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ --0016364ec7a8d3289d0482b830fc-- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
