What version of ITSM do you have (not ARS)? There was a bug in an earlier release of 7.0.3 that was fixed in one of the patches (patch 4 I think). Other than that, this error usually means that you do not have configurations that map the Request selections to proper Incident defaults. Turn on logging to see what the errors are.
Regards, Chuck Baldi On Mon, Mar 29, 2010 at 1:09 AM, ITN (Amanullah Bashir Ahmed) <ahmed...@emiratesnbd.com> wrote: > ** > > Hi there, > > Version 7.1.00 Patch 007 > > When I am trying to raise an incident through requester console, following > error is appearing in AR System Email Messages > > Service Request In Process encountered an event error with the back-end > application. This error must be handled promptly. > > > > > > > > Thanks & Regards > > > > Amanullah > > Software Consultant > > > > DISCLAIMER:"This e-mail message including any of its attachments is intended > solely for the addressee(s) and may contain privileged information. If you > are not the addressee or you have received this email message in error, > please notify the sender who will remove your details from its database. You > are not authorized to read, copy, disseminate, distribute or use this e-mail > message or any attachment to it in any manner and must delete the email and > destroy any hard copies of it. This e-mail message does not contain > financial instructions or commitments of any kind. Any views expressed in > this message are those of the individual sender and do not necessarily > reflect the views of Emirates NBD PJSC, or any other related subsidiaries, > entities or persons." > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
