I see. I appear to have misunderstood your last e-mail - I thought that your generated MSI was failing (as opposed to BMC’s installer). In that case, I would recommend working with BMC support to determine prerequisites, etc.. The compatibility matrix and installation guide should indicate any prerequisites that you need to install before installing the WUT. Beyond that, the installer should install everything required to run the tool. I’ve never run into the particular issue you’re describing, so I’m not sure what may not have been included in the installer that might be required, except a Java runtime environment. The other possibility could be that your system PATH variable could be missing directories that contain the files that appear to be missing. In that case, if the error messages you’re getting indicate the name of the DLL that appears to be missing, you could do a search on the system to see if it really is there somewhere. If it is, you could add that directory to your PATH variable.
Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Halstead Sent: Monday, March 29, 2010 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: MSI Installer for Remedy 7.5 WUT ** well.. on a fresh updated copy of XP, the regular java installer from BMC does not include those files. At least not in patch 004 of 7.5. So what required applications do I need to install before installing the user tool? On Mon, Mar 29, 2010 at 1:12 PM, Lyle Taylor <tayl...@ldschurch.org<mailto:tayl...@ldschurch.org>> wrote: Are you packaging up an installed copy of the use tool? If so, it’s entirely possible that the original installer does include them but places them in system directories instead of in the application installation directory. In that case, you would simply need to include the missing files in your package from the system directories. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Robert Halstead Sent: Monday, March 29, 2010 10:31 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: MSI Installer for Remedy 7.5 WUT ** Thanks for the responses. We have downloaded a freeware MSI builder and have created an MSI as well for our needs.. Hopefully it will work.. Testing currently as well. Also, does anyone know of the System Requirements for the User tool? Installing the WUT onto a fresh copy of XP (using the java installer BMC provides) the app fails to load due to MFC and VC++ DLL's not being found. Why doesn't the installer require these files or provide them? On Thu, Mar 25, 2010 at 9:38 PM, D Dussie <ddus...@aim.com<mailto:ddus...@aim.com>> wrote: ** HI Bob, We deploy the WUT to 300 users across the country. To deploy the WUT to these user, using IBM TIVOLI CONFIGURATION MANAGER . As to create a pack to deploy, we are currently working with BMC, using the silent install directions in the 7.5 Installation document. However, we are having issues: 1. Separating the alert tool from the client, regardless of the switches in the code. 2. The installation lays down install folder in temp direct, this folder varies with each installation, as a result, windows firewall is flagging the java within it.We unavailable to add to global firewall rule a variable exception. To bypass the above issue, we have created a MSI, testing phase currently. Another group does this work for us, but MSI can be built and deployed, such that non-admin enduser is not involved. -----Original Message----- From: patrick zandi <remedy...@gmail.com<mailto:remedy...@gmail.com>> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Sent: Thu, Mar 25, 2010 8:37 pm Subject: Re: MSI Installer for Remedy 7.5 WUT ** hey bob, you are correct, it can only be installed as local administor, not someone who has administrator rights (if it is hardened) .. That would be a great Idea though.. On Thu, Mar 25, 2010 at 6:34 PM, Robert Halstead <badbee...@gmail.com<mailto:badbee...@gmail.com>> wrote: ** I was wondering if BMC has any plans on creating a MSI bundle for the Remedy 7.5 WUT. Our IT department would like us to give them an MSI bundle so that other users will be able to install it on their machines since they don't have admin access. Something about user permissions inside the MSI bundle and so forth. Has anyone on the list built an MSI package for the Remedy 7.5 WUT? Or can users install without having admin access? -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Bob Halstead _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Bob Halstead _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Bob Halstead _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
