Hi Lisa, In one of the cases I have observed this behaviour is when the email account does not exist on the email server that is configured in Remedy.
Please check the existance of the email account to the email server to which Remedy is sending the email. Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 On Mon, Mar 29, 2010 at 11:17 PM, Kemes, Lisa < lisa.ke...@tycoelectronics.com> wrote: > ** > I have a very simple escalation that changes a status. I then have a > Filter that when the status is changed (to Expired) a notification goes out > (via an email). > > The AR System Email Messages form shows that it was "Sent" but no email is > ever sent. When I manually flip the status to Expired, the filter sends the > notification and the AR System Email Messages form show Sent, but an email > is really sent. > > Isn't this odd??? Especially if the AR System Email Messages form is > saying that it was sent, but no email gets sent…. > > *Lisa Kemes** * > AR System Developer > Tyco Electronics > 717-810-2408 tel > 717-810-2124 fax > lisa.ke...@tycoelectronics.com > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
