I just checked and there are two patch001/Patch001 directories. The files in the directory have different dates. Maybe they are correcting it right now?
I think this is where David Easter reminds us to wait for the official notice that a patch has been released :-) Jason On Wed, Mar 31, 2010 at 8:01 AM, strauss <stra...@unt.edu> wrote: > ** > > It isn’t the first time, by a long shot, that their installers have used an > outdated client executable. Sort of like the installers that only worked if > Demo had a blank password. > > > > This patch was also supposed to “fix” problems with the SLM Help files. I > still have to try it on a different server set to confirm it, but on the > first one I tried it on it actually made things worse; instead of help > launching from the SLM Console to a location other than the main index, it > doesn’t launch at all – the URL is completely invalid. > > > > It’s just one of many woes impeding our progress towards an ITSM 7.6 > implementation; the 7.5.00 Patch 004 User Tool was dead on arrival – hangs > completely on any console or page with a flashboard embedded in it. They > just got me an updated aruser.exe that appears to work now (the fifth > version since the patch); I think they had left out support for a Default > Web Path that was https: instead of http:, but I haven’t gotten an > explanation. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Guillaume Rheault > *Sent:* Wednesday, March 31, 2010 9:31 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: SLM 7.6 Patch 001 > > > > ** > > wow... good catch, that is messed up > So BMC itself is using something unsupported > > Guillaume > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [ > arsl...@arslist.org] on behalf of strauss [stra...@unt.edu] > *Sent:* Tuesday, March 30, 2010 4:29 PM > *To:* arslist@ARSLIST.ORG > *Subject:* SLM 7.6 Patch 001 > > ** > > FYI, SLM 7.6.00 Patch 001 was released today, and includes updated Help. > Unfortunately they used a version 5.1.x installer for the help (not the > patch), so if your server is limited to a minimum-api-version of 10 (ARS > 6.0) or higher like ours was, the help installer will fail to authenticate. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
