The "Remedy Login Id" is different. Please ignore that difference. I was trying to prevent user ids from being on the list. The corrected log is below.
Thanks, Sean From: Garrison, Sean (Norcross) Sent: Friday, April 02, 2010 9:09 AM To: arslist@ARSLIST.ORG Subject: Need help with workflow to move a license from floating to fixed. I have workflow that basically checks to see if a user has an application fixed license and attempts to convert it to floating via the "CTM:People Permission Groups" form. The following is from the filter log: Checking ztmpPeopleLoad-152-AddAssetUserFixed`! (152) --> Passed -- perform actions 0: Set Fields Log (536870913) = Asset User Floating License found. Removing License. Problem User Floating License found. Removing License. Incident Master Floating License found. Removing License. Adding Asset User Fixed License. 1: Push Fields (note -- this is pushing to CTM:People Permission Groups) Permission Group (1000001578) = Asset User Permission Group ID (1000001579) = 20019 Group Type (1000003972) = 1 Permission Tag Name (1000002340) = BMC:Asset Mgmt Person ID (1000000080) = PPL000000027638 Product Name (240001002) = Configuration/Asset Management Remedy Login ID (4) = testuser Short Description (8) = x Status (7) = 1 viaTIL License Type (1000002294) = Fixed z1D Action (1000000076) = START z1D Previous Operation (1000000220) = SET Ok now here is the fun part it does a lookup of the "User" table: Checking CTM:PPG:UpdateGroupList_190_Add1 (190) --> Passed -- perform actions 0: Set Fields z1D Permission Group List (1000001583) = 0;0;1000009179;1000005241;1000005244;1000005243;1000005242;1000005240;20025;20032;20000;20213;1000000000; z1DLicenseList (301770600) = We are good here. I then modified the workflow to do an immediate push of the z1D Permission Group List and the z1DLicense List to the "Application License" field and the "Group List" field. Checking CTM:PPG:UpdateGroupList_200_Add5`! (200) --> Passed -- perform actions : Push Fields Application License (122) = BMC:Asset Mgmt User Fixed Group List (104) = 20019; 0;0;1000009179;1000005241;1000005244;1000005243;1000005242;1000005240;20025;20032;20000;20213;1000000000; /* Thu Apr 01 2010 15:47:35.0773 */Start filter processing -- Operation - SET User - 000000000086196 As you can see 2019 was added at the beginning of the list and that "Application License" was modified to say "BMC:Asset Mgmt User Fixed". I added the `! to the end of the workflow to push immediately to the user form and not wait till "Phase 2". Ok now on to the next license: Checking ztmpPeopleLoad-152-AddIncidentMasterFixed`! (152) --> Passed -- perform actions 0: Set Fields Log (536870913) = Asset User Floating License found. Removing License. Problem User Floating License found. Removing License. Incident Master Floating License found. Removing License. Adding Asset User Fixed License. Adding Incident Master Fixed License. 1: Push Fields Permission Group (1000001578) = Incident Master Permission Group ID (1000001579) = 20004 Permission Group Type (1000003972) = 1 Permission Tag Name (1000002340) = BMC:Incident Mgmt Person ID (1000000080) = PPL000000027638 Product Name (240001002) = Incident Mgmt/Service Desk Remedy Login ID (4) = testuser Description (8) = x Status (7) = 1 viaTIL License Type (1000002294) = Fixed z1D Action (1000000076) = START z1D Previous Operation (1000000220) = SET Checking CTM:PPG:UpdateGroupList_190_Add1 (190) --> Passed -- perform actions 0: Set Fields z1D Permission Group List (1000001583) = 0;0;1000009179;1000005241;1000005244;1000005243;1000005242;1000005240;20025;20032;20000;20213;1000000000; z1DLicenseList (301770600) = As you can see my "20019" permission and my " BMC:Asset Mgmt User Fixed" got lost. Any ideas on things to try? Thanks, Sean _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"