Try creating an email template with a template attachment.
"Bao, Hui-Qing" <h...@idirect.net> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 03/11/2010 10:23 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Auto sending out word document from Remedy. ** All, I am working on a requirement that whenever a user closes a Remedy ticket, system should automatically email customer a word document (content of the word document is coming from the Remedy ticket) I have some idea of auto generating word document: · create a word template · Use DDE to open, pass value, and close the file But I am not sure what is the best way to send out this file through email, have you ever worked on similar task before? If so, how did you do it? Thank you!! Huiqing _____________________________________________________ This electronic message and any files transmitted with it contains information from iDirect, which may be privileged, proprietary and/or confidential. It is intended solely for the use of the individual or entity to whom they are addressed. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please delete it and immediately notify the sender. _____________________________________________________ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ************************************************************* This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
