Here's a quick stab at how I'd do it. I'm not sure if you're trying to show this info in a report or in a form, but basically you want to compare records in PBM:Known Error against PBM:Known error Associations. Then search against Request ID02 where it does not match Known Error ID and Request Type equals Infrastructure Change. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701
>>> jha...@gmail.com 04/06/10 3:08 AM >>> I am trying to figure out how to find Known Errors that are not associated to a Change request. We are using Known Errors to track bugs and enhancements to in-house software. We associate corrected KEs to change requests as a Release. I am trying to find KEs that are not associated to a change (release) to make sure that they are addressed and don't fall through the cracks. I can easily find which ones are associated to a change by looking at the Associations forms, but I am stumped on how to find ones that are NOT associated. We are on ARS 7.1 and ITSM 7.03. Thanks, James _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
