Just FYI, I did some testing today with ARS 7.5p3 and IM 7.6p1. Saw no major issues, using the 7.1 SCOM code and data import. The only issue I saw was that history updates from alarms don't push the history text to Remedy. The work info records get created, but without the data typed by the operator.
------Original Message------ From: Martinez, Marcelo A Sender: Arslist To: Arslist ReplyTo: Arslist Subject: Re: SCOM-to-Remedy Alternatives? Sent: Dec 11, 2009 7:21 AM ** Hey Tim, I’m will be implementing this integration next year. I would like to know how you do it; issues you come across; why use an alternative; etc. I’ve spoken very little with our server team, and from what they tell me, SCOM comes with its own plug-in that works with Remedy. They also mentioned that I will have to load some forms (and possibly workflow) onto the remedy server. As an alternative, you could have SCOM send emails to the HPD:IncidentInterface_Create form. if the email is formatted correctly, your incidents will work. Good Luck. Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Widowfield Sent: Friday, December 11, 2009 9:09 AM To: arslist@ARSLIST.ORG Subject: SCOM-to-Remedy Alternatives? ** Hey, everybody. Happy Friday! Does anybody out there now of an alternative to Microsoft's SCOM-to-Remedy connector? I'm especially interested in the ability to push SCOM alarms to Incident Management in ITSM 7.5. Thanks. --Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Rick
