| **
It seems like turning on "server events" before the install would be a strategy -- however -- the "server events" table is low on info. (This form is ripe for improvement -- and if improved -- a world of opportunity could exist).
-John
On Apr 9, 2010, at 9:59 AM, ARSmarts Support wrote: ** Hi,
What I usually do for that purpose it to make a complete OOTB install of ITSM, extract the definition and compare it with the definition of the production server. I had to make this operation so often that I have a definition file for ITSM 7.5, for ITSM 7.1 and for ITSM 7.0 (with different level of patches)
Of course, I run the comparison with ARSmarts Navigator.
Best regards, ARSmarts support On 09 Apr 2010, at 16:20, Barb Wagner wrote: ** Hi Danny -
What a clever idea! In all my years of working with patches ... and trying to figure out the differences have never thought of that - VERY CLEVER
Barb Wagner
Remedy Architect
IBM Global Services
(612) 397-2955
Tie Line 608-1958
bar...@us.ibm.com
<graycol.gif>Danny Kellett ---04/07/2010 03:42:04 PM---** Hi,
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Re: OOB changes | | <ecblank.gif> | <ecblank.gif> | | ** Hi, Not to answer your question but what I normally do, and you could going forward, is to create a different user, give them admin rights, install the patch etc then remove the user. Then you can query by user name. This gives you a report of whats changed. E.g. for the CMDB patch upgrade, I created a user called cmdbp3 then when finished I can a query. Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Kelley
Sent: 07 April 2010 20:52
To: arslist@ARSLIST.ORG
Subject: OOB changes
Hi List
Does anyone have a tool or know of a tool that does an audit of your Remedy Server that gives you all of the "Out of the Box" workflow that has been changed.
ARS 7.1 patch 9
ITSM 7.0 patch 6
Oracle 10g
JK *************************************************************
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