**
It seems like turning on "server events" before the install would be a strategy -- however -- the "server events" table is low on info. (This form is ripe for improvement -- and if improved -- a world of opportunity could exist).
-John
On Apr 9, 2010, at 9:59 AM, ARSmarts Support wrote: ** Hi,
What I usually do for that purpose it to make a complete OOTB install of ITSM, extract the definition and compare it with the definition of the production server. I had to make this operation so often that I have a definition file for ITSM 7.5, for ITSM 7.1 and for ITSM 7.0 (with different level of patches)
Of course, I run the comparison with ARSmarts Navigator.
Best regards, ARSmarts support On 09 Apr 2010, at 16:20, Barb Wagner wrote: ** Hi Danny - What a clever idea! In all my years of working with patches ... and trying to figure out the differences have never thought of that - VERY CLEVER Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 bar...@us.ibm.com <graycol.gif>Danny Kellett ---04/07/2010 03:42:04 PM---** Hi, | <ecblank.gif> To | <ecblank.gif> arslist@ARSLIST.ORG | <ecblank.gif> cc | <ecblank.gif> | <ecblank.gif> Subject | <ecblank.gif> Re: OOB changes | <ecblank.gif> | <ecblank.gif> | | ** Hi, Not to answer your question but what I normally do, and you could going forward, is to create a different user, give them admin rights, install the patch etc then remove the user. Then you can query by user name. This gives you a report of whats changed. E.g. for the CMDB patch upgrade, I created a user called cmdbp3 then when finished I can a query. Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Kelley Sent: 07 April 2010 20:52 To: arslist@ARSLIST.ORG Subject: OOB changes Hi List Does anyone have a tool or know of a tool that does an audit of your Remedy Server that gives you all of the "Out of the Box" workflow that has been changed. ARS 7.1 patch 9 ITSM 7.0 patch 6 Oracle 10g JK ************************************************************* This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free. | _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
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