In the ARschema table the field is next ID. This is only the Request ID for the specific form. If you are using ITSM 7 or later the Incident ID as an example is set from a form called numgenerator.
-----Original Message----- From: pivanov <plamen.iva...@materna.com> To: arslist@ARSLIST.ORG Sent: Mon, Apr 12, 2010 7:48 am Subject: How to reset the Request ID Dear Colleagues, i have a issue and wish to receive your help on it. I need when i elete records from a form, to reset the Request ID to a value as it as before the deleted records. (example: Request ID : 0000000089, nsert 10 records - 0000000099, delete the last 10 records - Requist D to become again 0000000089, not to continue from 0000000099) Is hat possible? Regards, Plamen Ivanov www.remedy.bg _______________________________________________________________________________ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
