CMDB can do this. The problem you will have is that you would need to upgrade to ARS 7.1 or 7.5 to get a supported version of CMDB.
-----Original Message----- From: lakhes <lak...@gmail.com> To: arslist@ARSLIST.ORG Sent: Wed, Apr 14, 2010 7:33 pm Subject: Tool suggestion ** Hi Listners, I needed some Tool recommendations to slove the problem that we are having We use Remedy 6.3 ARS and Customer support module 5.6. We have asset which we track with issues and we can relate asset to issue. Now our eng usually log on to customer site via SHS and try to solve problem with asset that we own. This asset can be a small piece of puzzle which customer has. Usually the customer will provide us the layout of all the assets and interdependencies. I was wondering is there any tool which can integrated with remedy system which will give the topology diagram of the customer site also which can be saved in remedy system let me know. thanks _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
