I had the same issue, Raised a ticket with BMC. There reply was : "The Re-Opened date is only set when the Incident has been "Closed" and the User presses the Re-Open Incident link from the Nav. bar on the left of the Incident form. Moving an Incident from a "Resolved" state to an active state such as "Assigned" is not re-opening an Incident." Cheers, Murtuza.
________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla Sent: 16 April 2010 08:15 To: arslist@ARSLIST.ORG Subject: Reopened date does not get populated ** Hi Listers, I have recently noticed on ITSM 7.5 (Patch 2) that when i change the status of an Incident from Resolved to Assigned (re-open ), the Re-opened Date does not get populated in the Incident. So, when does this Re-opened date get populated? Thanks in advance! Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
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