Firstly, the monitoring tool should be able to send an email to Remedy and if "Yes", there are two ways:
1. Use AR System Email Engine parsing functionality: This is native feature of AR System Email engine and doesn't require any new work-flow. However the email must be in a specific syntax. 2. If the email cannot be sent in a specific syntax, create custom work-flow: - Configure the monitoring tool to send an email to Remedy with a specific tag in the subject line. - Create a form to configure the rules based on the tag value. - Push the incoming email to a staging form. - Parse the tag from the subject line - Create work-flow to get the values from the rules form and push to "HPD:IncidentInterface_Create" Thanks Mahesh On Mon, Apr 26, 2010 at 11:37 AM, Ram Rudra <rambabu.ru...@gssamerica.com>wrote: > ** > > Yes Mahesh, > > > > We are looking for the same kind of functionality. Can you brief me how can > I do it. From remedy point of view the email interface is ready to create > incidents. How can I route the third party application to talk with remedy. > > > > Thanks & Regards, > > Rambabu Rudra > > System Administrator > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Mahesh Chandra > *Sent:* Monday, April 26, 2010 9:55 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ARS 7.1 with 3rd party monitoring tool integration > > > > ** You may also use the email functionality. > > Thanks > Mahesh > > On Fri, Apr 23, 2010 at 10:18 AM, Grooms, Frederick W < > frederick.w.gro...@xo.com> wrote: > > If your monitoring tool has the ability to call web services then that is > how I would go about doing the integration. > > Basically the following... > > Monitoring tool detects problem and calls a Remedy web service (on a Remedy > Mid Tier web server) to push data. > > Fred > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Ram Rudra > Sent: Friday, April 23, 2010 10:16 AM > To: arslist@ARSLIST.ORG > Subject: Re: ARS 7.1 with 3rd party monitoring tool integration > > In a brief scenario, > > I will get server alerts from my monitoring tool where the remedy system > need to create an incident. How can I do it? I would like to know what kind > of integration interface is required on this task. > > Thanks & Regards, > Ram Rudra > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Rick Cook > Sent: Friday, April 23, 2010 8:30 PM > To: arslist@ARSLIST.ORG > > Subject: Re: ARS 7.1 with 3rd party monitoring tool integration > > My experience ha been that the 3rd party apps provide the integration > pieces, usually using the API set provided in the User tool client > libraries. > > ------Original Message------ > From: Ram Rudra > Sender: Arslist > To: Arslist > ReplyTo: Arslist > Subject: ARS 7.1 with 3rd party monitoring tool integration > Sent: Apr 23, 2010 7:53 AM > > Hi All, > > What Software module from remedy do i require to download from BMC EPD site > for 3rd party software integrations. > > Thanks & Regards, > Ram Rudra > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > Rick > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
