Ricki,
I'm on ITSM 7.0.3, patch 9 (not sure if this applies to 7.5) and depending on how the user would open the CTM:People Search form, they would experience really slow loading (but just several minutes, not half an hour). The issue was a table refresh on window open without enough search criteria filled in, so that it would return everybody in the people form. I took the window open trigger off of CTM:PPS:Search_CallBuildQualificationGuide, and created my own window open active link that would only do the table refresh (by calling the CTM:PPL_Initiate_Search_BuildQualification guide) if some of the fields had a value. The run if I used is:
NOT ((( 'Company' = $NULL$ ) OR ( 'Company' = "Regence" )) AND ( 'Organization' = $NULL$ ) AND ( 'Department' = $NULL$ ) AND ( 'Region' = $NULL$ ) AND ( 'Site' = $NULL$ ) AND ( 'Site Group' = $NULL$ ) AND ( 'First Name' = $NULL$ ) AND ( 'Last Name' = $NULL$ ) AND ( 'Full Name' = $NULL$ ) AND ( 'Phone Number' = $NULL$ ))
(Of course, replace the Company=Regence bit with your own)
Hopefully that helps.
Thad Esser
Remedy Developer
| From: | "Haines, Ricki" <ricki.hai...@libertymedical.com> |
| To: | arslist@ARSLIST.ORG |
| Date: | 05/11/2010 07:31 AM |
| Subject: | Problem doing People Search in Assets |
| Sent by: | "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> |
**
Hello,
Has anyone had a problem doing a search in the People tab in Asset? When I click on Add there’s a drop down to search on People, People Organization or Support Group. Organization and Group are no problem but if I choose People it takes over 20 minutes to open the search form. I was on patch 3 for the User tool until BMC suggested I go to patch 5 which only made it worse – finally ended task after 26 minutes.
Windows Server 2003, SP2
ARS 7.5, patch 3
User Tool 7.5, patch 5
ITSM 7.5.01
SQL Server 2005
Thanks,
Ricki Haines
Liberty/Medco
772-398-3044
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