Open Incident Interface Create form and put in the proxy login to see if it works. If it does you need to capture the SRM push field action that pushes the requester from the Service Request to the Incident.
-----Original Message----- From: Kali Obsum <kali.ob...@macquarie.com> To: arslist@ARSLIST.ORG Sent: Tue, May 18, 2010 9:05 pm Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console ** 1. Nope, we set it to Single-Tenancy exactly so that the system will allow guest users. 2. The proxy login that the unknown users are mapped to do have a record in the People form. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Wednesday, 19 May 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console ** 1. Are you using Multi-Tenancy? if you are guest users are not allowed. 2. Review the Service Request form which requires a requester, the only way you can have a requester is that the user has a CTM:people record. No Permissions are needed. -----Original Message----- From: Kali Obsum <kali.ob...@macquarie.com> To: arslist@ARSLIST.ORG Sent: Tue, May 18, 2010 8:26 pm Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console ** Hi William, Thanks for the reply. However, isn't one of the definitions of an unknown user is that if they don't have an entry in the People form? So it should work even if they're not in the People form. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Tuesday, 18 May 2010 9:09 PM To: arslist@ARSLIST.ORG Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console Hi Kali Also the user logged in must be in the People Form and have the appropriate permissions to create the entries you want. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, May 17, 2010 11:16 PM To: arslist@ARSLIST.ORG Subject: Error in Guest Login - ARS 7.6 Requestor Console ** Hi, We're having problems with raising requests in Req Console. We enabled the "Allow guest login" feature in Requestor Console but whenever we login as an unknown user and raise a request in Req Console, the request is not created. When we check in the "View Requests with Errors", all the requests we raised are there with the ff error: ARCreateEntry - The contact cannot be found, please verify the contact information and try again. Error Log: <FLTR> <TID: 0000000066> <RPC ID: 0000159173> <Queue: Prv:390680> <Client-RPC: 390680 > <USER: Remedy Application Service > /* Tue May 18 2010 12:23:18.4670 */ <Filter Level:0 Number Of Filters:8> Checking "HPD:HII:CreateIncident_115_GetPPLInfo_ContactNotFound-E" (115) <FLTR> <TID: 0000000066> <RPC ID: 0000159173> <Queue: Prv:390680> <Client-RPC: 390680 > <USER: Remedy Application Service > --> Passed -- perform actions <FLTR> <TID: 0000000066> <RPC ID: 0000159173> <Queue: Prv:390680> <Client-RPC: 390680 > <USER: Remedy Application Service > 0: Message <FLTR> <TID: 0000000066> <RPC ID: 0000159173> <Queue: Prv:390680> <Client-RPC: 390680 > <USER: Remedy Application Service > The contact cannot be found, please verify the contact information and try again. <FLTR> <TID: 0000000066> <RPC ID: 0000159173> <Queue: Prv:390680> <Client-RPC: 390680 > <USER: Remedy Application Service > **** Error while performing filter action: Error 48255 <FLTR> <TID: 0000000066> <RPC ID: 0000159173> <Queue: Prv:390680> <Client-RPC: 390680 > <USER: Remedy Application Service > **** Filter "HPD:HII:CreateIncident_115_GetPPLInfo_ContactNotFound-E": No enabled error handler Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
