Yes the files were unzipped Tim
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Thursday, May 20, 2010 12:15 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM upgrade stuck at 43% no matter what the version is. Speaking of zip files, you did unzip the installer files prior to running them, right? Rick -----Original Message----- From: Sivarama Velicheti <vsivar...@gmail.com> Date: Thu, 20 May 2010 14:06:45 To: <arslist@ARSLIST.ORG> Subject: Re: ITSM upgrade stuck at 43% no matter what the version is. I once faced a similar situation while I was installing change mgmt 7.1. I had accidentally unzipped one of the workflow files in the change mgmt product download, hence the installer would hang when it came accross the unzipped filen. I removed the unzipped file and it worked. It might be the same in you case. Hope this helps. Thanks Sivarama On May 19, 2010, at 1:36 PM, "Hulmes, Timothy W Mr CTR US USA" <timothy.hul...@us.army.mil > wrote: > ** > Having major problems upgrading to ITSM 7.6 > > > > We have upgraded to ARS7.5 Patch 4/CMDB 7.6 Patch 1 successfully. > > Currently running ITSM 7.0.03 Patch 9 with compatibility patch. > > > > Every time I attempt to upgrade, making a clone of production, the > install gets stuck at “Installing ITSM extensions 43% Complete” > I have at times let it run for over 2 days just to make sure it actu > ally didn’t take that long. > > > > Only way to kill is to either restart ARS Server or cancel the > install. > > > > Has anyone seen or heard of this install getting stuck at 43%? > > > > I have even tried ITSM 7.5, 7.5.01, and 7.6 with no patches and they > all stop at 43%. > > > > > > > > ITSM 7.0.03 P9 > > > > ARS 7.4 P4 > > > > CMDB 7.6 P1 > > > > Windows 2003 > > > > SQL2005 > > > > > > Tim > >_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
