I'm baffled. Tech support at BMC seems baffled as well. The OOB escalation for SLM is named SLM:EventSchedule:TAD_PollingEscalation. It has not been modified at all except for the thread/pool changes noted below. It is an interval escalation set to 5 minutes. It refuses to fire however. There is simply no mention of it in the logs. Ever. We'd added a dedicated thread - in fact, we have 6 escalations threads/pools. #6 is dedicated solely for this escalation - nothing else is on it. Escalation logging shows all the other escalations working correctly. But for some reason Pool 6 is never mentioned in the logs and the escalation named above is nevere mentioned. There is no message saying the escalation is disabled - there's nothing saying it is computing the next fire time - it is literally as if this escalation doesn't exist as far as the server is concerned. Suggestions? So far we have... -bounced the server. Repeatedly. -thread level logging -every other kind of logging imaginable -restricted pool to this single escalation -verified pool configuration, etc -verified server licensing, etc. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> Blog, www.williamrentfrow.com <http://www.williamrentfrow.com/> 715-410-8156 C
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