Joe thanks for you response but I had already made sure that I had all permissions set. I did find the following in BMC KB which actually resolved my issues: Mid-tier install failed on Windows 2008 with IIS 7 - receiving HTTP 404 or 500 responses Print <http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1&doc=20016123&sid=4967564&ty pe=Published&terms=searchTerms&user=Self Help#> Highlight <http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1&doc=20016123&sid=4967564&ty pe=Published&terms=searchTerms&user=Self Help#> Close <http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1&doc=20016123&sid=4967564&ty pe=Published&terms=searchTerms&user=Self Help#> Details Self Help Document ID: 20016123 Type: Problem Solution Problem
Ran install of Mid-tier 7.5 on a Windows 2008 machine; chose IIS as
webserver and Tomcat as JSP engine. Receiving either HTTP 404 or 500
errors when trying to reach the Mid-tier config page, or 500 errors.
AR/Mid-tier installer logs may show this severe error:
Severe error encountered:
SEVERE
com.bmc.install.product.arsuitekit.platforms.arsystemservers.midtier.Mid
TierTomcatUpdate
THROWABLE EVENT {Description=[Failed to execute
updateWorkerPortNumber]}
Throwable=[java.io.FileNotFoundException:
\conf\workers.properties.minimal (The system cannot find the path
specified)
java.io.FileInputStream.open(Native Method)
java.io.FileInputStream.(Native Method)
com.bmc.install.utility.io.FileHelper.readLines(FileHelper.java:708)
com.bmc.install.utility.io.FileHelper.readLines(FileHelper.java:687)
..
Windows Server 2008 Standard (32-bit and 64-bit) Service Pack 1
Product
BMC Remedy AR System Server (version 7.5.00)
Environment
DR: AR System Mid Tier;
Solution
Here are the steps taken at one site to ensure that the ISAPI redirector
would install correctly (using the Midtier installer).
NOTE: If Mid-tier & Tomcat are already installed, please
uninstall both via the Mid-tier uninstaller. Please then download the
latest patch of the AR/Mid-tier installer for step #3.
1. in IIS7, had to add new Roles to enable: ISAPI Filters and ISAPI
extensions, CGI, IIS6 Metabase Compatibility
2. had to set User Access Control for Windows in general to
"disable" (OR log in as a local administrator account!)
3. run Mid-tier installer, selecting IIS and Tomcat
4. from the IIS Manager, open the 'ISAPI and CGI Restriction' icon
1. add path to the isapi_redirect.dll
2. check the 'Allow extension path to execute box'
if individual pages like login.jsp are getting sent back to the browser
as a file-to-open, follow step #3 here:
http://www.mhsoftware.com/caldemo/manual/en/921.htm
<http://www.mhsoftware.com/caldemo/manual/en/921.htm>
<http://www.mhsoftware.com/caldemo/manual/en/921.htm>
If the home page login gives 404.11 from IIS (a double-escape security
error):
1. followed the procedures here,
http://support.microsoft.com/kb/942076
<http://support.microsoft.com/kb/942076>
NOTE: If all steps are taken and the requests through the redirector
receive a HTTP 503 response, a reboot of the Windows machine may be
needed.
________________________________
On 64-bit Windows with IIS7, the command-line procedures in the
Installation Guide to allow the 32-bit .DLL still apply - however, two
additional roles may need to be added to IIS before running those
commands.
- IIS6 WMI Compatibility
- IIS6 Scripting Tools
More information:
"1) Install the 6.0 compatibility role for IIS 7, and
you should get the adsutil.vbs script; OR
2) Use the appcmd feature in IIS7 - see URL
http://blogs.msdn.com/vijaysk/archive/2009/03/06/iis-7-tip-2-you-can-now
-run-32-bit-and-64-bit-applications-on-the-same-server.aspx
<http://blogs.msdn.com/vijaysk/archive/2009/03/06/iis-7-tip-2-you-can-no
w-run-32-bit-and-64-bit-applications-on-the-same-server.aspx>
With IIS 7.0 the Enable32bitAppOnWin64 key has
been moved to the Application Pool level. So you can now set the bitness
of a particular Application Pool:
appcmd set apppool /apppool.name:DefaultAppPool
/enable32bitapponwin64:true
There is also a menu option for this ...see the
URL. "
________________________________
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, June 02, 2010 5:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 7.5 Patch 5 Win2008 64bit
**
Rafael,
This message happens when the client (web browser) is able to
communicate to the web server, but the web server is not able to find
the resource. This could be because the web server is perhaps not having
the necessary permissions to look up the page so make sure that the
mid-tier directory has all the necessary permissions for the windows
user that starts and runs the web server, to the mid-tier folder.
The windows user that IIS runs is usually IUSR_<servername>. Make sure
this user has all the necessary permissions to both the Mid-Tier folders
as well as the IIS folder Inetpub which contains the root directory for
IIS.
Joe
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Rodriguez, Rafael J x23718
Sent: Wednesday, June 02, 2010 3:01 PM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier 7.5 Patch 5 Win2008 64bit
**
Hello list,
I have just installed Mid-Tier 7.5 p5 on a WIN2008 64bit machine
and I'm getting HTTP 404 error.
I have confired IIS to run in 32bit mode.
any suggestions?
Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge
Financial Solutions
2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p
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