Hi Joe, Thanks for the mail. My ARS 7.5, works on a multi tenancy mode. The Event Monitoring system triggers the Java API which in turn creates tickets.Taking this into consideration, 25 tickets in a minute appears to be a very small number as the events being generated, though suppressed when duplicates, are generally large in number (about 1000 non duplicate events per minute).
If anyone has worked with tickets creation using Java API, I want to know how many tickets per minute at max can be created that Remedy can handle. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Thu, Jun 3, 2010 at 11:10 PM, Joe D'Souza <jdso...@shyle.net> wrote: > ** > When an incident is getting created, there are several searched that are > run across various tables for various things.. Take a filter log to check > all these and make sure that these searches are all optimized.. In the > recent versions I have not found problems with the OTB searches, but maybe > you have some customizations done that run some customized workflow that > performs a search that is not optimized? > > Optimizing all this would reduce the time an incident takes to get created. > And if everything checks out and 25 is the best you can get to in a minute, > I would think it is a good enough number no? > > If you really have 25 automated incidents to be created in a minute in your > system, you are either a really big company or a small company with lots of > problems :-) Kidding.. > > Joe > > -----Original Message----- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org]*on Behalf Of *SriSamSri Appecherla > *Sent:* Thursday, June 03, 2010 1:24 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Tickets creation through API > > ** > Hi Listers, > > I am trying to create Incidents in Remedy using Java API using single login > (with fixed license) but multiple threads. I am able to create about 25 > Incidents in a minute. Can this count be increased? What are the > configurations that I need to look into? > > Regards, > SriSamSri Appecherla > Mobile# +91 991 610 6008 > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
