Joe, is that AR 7 or Windows 7? It looks like she is asking about Win 7. Kali, I suspect the 6.3 WUT will work on Win 7 but it is not supported by BMC. AR 7.5 is the first version to support Win 7 (32 bit only for the WUT). I do not have the comparability matrix for 6.3 handy but I don't think 6.x was even supported on Vista.
You may have to put user.exe (the installer) and aruser.exe (the executable once installed) in XP compatibility mode to make it work correctly. I also recommend copying the install file locally to the hard drive instead of installing over a file share/mapped drive. We had some issues when people tried installing 7.1 WUT on Win 7 until they copied the file locally. HTH, Jason On Sun, Jun 6, 2010 at 10:09 AM, Joe D'Souza <jdso...@shyle.net> wrote: > ** > No. 7 has new data types that would not be handled / recognized with a 6.3 > tool. > > -----Original Message----- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org]*on Behalf Of *Kali Obsum > *Sent:* Sunday, June 06, 2010 1:41 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Remedy 6.3 User Tool - compatibility with Windows 7 > > ** > Hi, > > Does anyone know if Remedy 6.3 User Tool is compatible with Windows 7? > > Regards, > Kali > > > NOTICE > > The information contained in this email is confidential. If you are not the > intended recipient, you must not disclose or use the information in this > email in any way. If you received it in error, please tell us immediately by > return email and delete the document. We do not guarantee the integrity of > any e-mails or attached files and are not responsible for any changes made > to them by any other person. > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
