Thanks Yogendra.
I will keep this one in my back pocket to try if changing the config file doesn't work. Jackie From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chaudhari, Yogendra Sent: Friday, June 11, 2010 12:49 PM To: [email protected] Subject: Re: Email memory issues ** How many users and groups are there on User and Group form resptly? If there are many users or groups, you must set below property to true to reduce the startup time. com.bmc.arsys.emaildaemon.FetchUserGroupInfoOnDemand=true Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tanner, Doug Sent: Friday, June 11, 2010 7:25 PM To: [email protected] Subject: Re: Email memory issues ** We have had great Success with the following settings in our EmailDaemon.properties file (Hit me off list for further discussion) Thanks, Doug Tanner com.bmc.arsys.emaildaemon.ChunkSize=100 com.bmc.arsys.emaildaemon.CommaValidAddressSeparator=true com.bmc.arsys.emaildaemon.ContentTypeWithCharset=true com.bmc.arsys.emaildaemon.Exchange-Wait-Time=1 com.bmc.arsys.emaildaemon.IncomingConnectionRecycleSize=200 com.bmc.arsys.emaildaemon.IncomingMessagesQueueSize=200 com.bmc.arsys.emaildaemon.instructionCacheSize=20 com.bmc.arsys.emaildaemon.MailboxPollingUnitIsMinutes=false com.bmc.arsys.emaildaemon.Monitor=30 com.bmc.arsys.emaildaemon.OutgoingConnectionRecycleSize=200 com.bmc.arsys.emaildaemon.RMIPort=1100 com.bmc.arsys.emaildaemon.SaveSentItem=True com.bmc.arsys.emaildaemon.securityCacheSize=20 com.bmc.arsys.emaildaemon.SendEmailSetSize=200 com.bmc.arsys.emaildaemon.servers=cguschp2007 com.bmc.arsys.emaildaemon.SortMessages=false com.bmc.arsys.emaildaemon.StoreInstructions=false com.bmc.arsys.emaildaemon.templateCacheSize=20 com.bmc.arsys.emaildaemon.URLWithHrefTag=true com.bmc.arsys.emaildaemon.UseNameIfNoEmailAddress=true com.bmc.arsys.emaildaemon.UserChunkSize=5000 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jackie Morris Sent: Friday, June 11, 2010 9:33 AM To: [email protected] Subject: Email memory issues ** Good Morning List- I am hoping someone can help me. I have been experiencing some memory issues resulting in incoming mailboxes not being polled. It seems that an email with a relatively small attachment will not get processed fully-sometimes it gets pulled into the message form and doesn't get deleted so it gets polled over and over again, sometimes it just doesn't do anything with it but then can't grab any of the messages following it. The stderr.log file will begin to show a line about memory errors: Exception in thread "AG00221990F8E0iaqkSQzuzEAA0WYA" java.lang.OutOfMemoryError: Java heap space We previously increased our memory allocation for the Java process from 256min-512max, then two weeks ago to 512min-1024max. For the past two weeks it has been smooth sailing. Yesterday the memory errors started up again. The polling of inbound email is one thing, but then if it goes on too long we will also get our outgoing mail processing to shut down. I restart the engine and go for another few hours. Then it starts over again. We have one outgoing mailbox and 20 incoming. No templates, just using filters to create tickets when appropriate. A little history: We are on ARS 7.1 patch 9, Windows 2003 SP 2 MS SQL 2005 We moved from Oracle 9i to MS SQL on March 1, 2010 and that is when the email problems began. Prior to moving to SQL, the email engine had been running flawlessly from the time of the last reboot, which was March 2009. Not one issue. I can't imagine that there is something about MS SQL that would be causing this but so far support hasn't been able to tell us anything other than increase the memory-which we did twice already. Any ideas? Thanks so much. Jacqueline Morris|Sr. Systems Administrator Easylink Services International Corporation Phone: 732-652-3611|Mobile: 732-991-7344 Fax: 732-352-7656|Email: [email protected] <mailto:[email protected]> http:\\www.easylink.com This message, together with any attachments, may contain information that is confidential or legally privileged. 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