We ran into this with our initial install. As Jason stated check the SHARE:Application_Properties and make sure that it has your product catalog at 7.6. Ours was not and we were getting the same error.
Tim -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Tuesday, June 08, 2010 1:23 PM To: arslist@ARSLIST.ORG Subject: [AKO Warning - Message fails DKIM verification] Re: ITSM 7.6 Patch 1 Install Failing ** Do you have the Product Catalog records in SHARE:Applications_Properties? We ran into an issue patching to ITSM 7.6 p1 because we initially installed the Atrium web services components and later removed them. The patch installer was seeing the SHARE:Application_Properties record and throwing error because the actual components were not installed. Once we delete those records the patch installer worked fine. Maybe you have the opposite issue where the records are missing. HTH, Jason On Tue, Jun 8, 2010 at 7:38 AM, Kevin Begosh <kbeg...@gmail.com> wrote: ** I am trying to install ITSM 7.6 Patch 1 but it is failing beause it says the product catalog is not installed, howver the product catalog is installed. Has anyone ever run into this. AR Server 7.5 Patch 4 CMDB 7.6 Patch 1 Compatibility Patch for ITSM for CMDB 7.6 Patch 1 Windows 2003 SQL 2005 -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
