Hi Enslin, Thanks for your response. One more thing is if I want to stop all users to close the incident. My concern is incidents should close only using Auto Close Resolved escalation. Now in my company users can close the incidents but I am interested users would not be able to close the incidents manully, what should I do?
Thanks & Regards Amanullah Software Consultant From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Enslin Van Blerk - MWEB Sent: Wednesday, June 09, 2010 3:22 PM To: arslist@ARSLIST.ORG Subject: ** Hello Amanullah I think the only way in 7.1 is to change the escalation HPD:INC:AutoCloseResolved Regards Enslin ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: 09 June 2010 09:45 AM To: arslist@ARSLIST.ORG Subject: Hi there Version 7.1 According to BMC Remedy "If you leave an incident as resolved, after 15 days the Incident Management application closes the incident." My requirement is "If you leave an incident as resolved, after 5 days the Incident Management application should close the incident" What Changes or configuration required to do this. Thanks in advance Thanks & Regards Amanullah Software Consultant DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." ________________________________ [cid:image001.jpg@01CB0AD9.D901B5A0]<http://www.mweb.co.za/productsservices/> This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer<http://www.mweb.co.za/disclaimer> - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.com<mailto:ab...@mweb.com> for a copy. ________________________________ Click here<https://www.mailcontrol.com/sr/B4uowgzFysLTndxI!oX7Uh9iEAmzBfig7Anw9AKmMZ3Q99eHvsBI2bRzee+SpLSuDBz2Xpkfl95EcZNy6HxKug==> to report this email as spam. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
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