Thanks a lot Norbert Thanks for all who responded. Thanks & Regards
Amanullah Software Consultant From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Norbert Bolmer Sent: Sunday, June 13, 2010 9:57 PM To: arslist@ARSLIST.ORG Subject: Re: <No subject given> ** Hi Amanullah, 1296000 means 15 days. (1 day has 86400 seconds). I always use following syntax: ... AND ( 'Last Resolved Date' < ($TIMESTAMP$ - (3 * 24 * 60 * 60)) or ... AND ( 'Last Resolved Date' < ($TIMESTAMP$ - (3 * 86400)) Br, Norbert Am 13.06.2010 um 07:05 schrieb IT (Amanullah Bashir Ahmed): ** ** The following run if condition is for 5 days or 15 days. If we want after 3 days the resolved incident should close, where we will change?, 1296000 is calculating days or what is it? ( 'Status' = "Resolved") AND ( 'Last Resolved Date' < ($TIMESTAMP$ - 1296000)) Thanks & Regards Amanullah Software Consultant From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Thursday, June 10, 2010 7:37 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: <No subject given> ** It is HPD:INC:AutoCloseResolved, and you need to change the run if condition: ( 'Status' = "Resolved") AND ( 'Last Resolved Date' < ($TIMESTAMP$ - 1296000)) ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Fults Sent: Thursday, June 10, 2010 3:58 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: <No subject given> There is an escalation that needs to be modified. Not in front of the system right now, but I think it was something like HPD:INC:AR_ESC_AUTOCLOSE or something to that effect. i will follow up when I get to work. Sincerely, Robert Fults Remedy Admin/Dev Florida International University ________________________________ From: IT (Amanullah Bashir Ahmed) [ahmed...@emiratesnbd.com] Sent: Wednesday, June 09, 2010 3:44 AM Subject: <No subject given> ** Hi there Version 7.1 According to BMC Remedy "If you leave an incident as resolved, after 15 days the Incident Management application closes the incident." My requirement is "If you leave an incident as resolved, after 5 days the Incident Management application should close the incident" What Changes or configuration required to do this. Thanks in advance Thanks & Regards Amanullah Software Consultant DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ________________________________ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation Click here<https://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg==> to report this email as spam. _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
