This may be something that your Informix DBA may be able answer better.
I would get the exact SQL used to connect from the install's sql.log
(usually this is in a temp directory. /usr/tmp maybe?). Send the
connect line and the error message to a dba expert, and they'll likely
be able to tell you something.
Are you running dbaccess as the same user that Remedy is starting up as?
On Jun 14, 2010, at 4:00 PM, Joe D'Souza <jdso...@shyle.net> wrote:
That's a great question.. Also along with the install log in the same
directory there is another log which has a little more verbose than
the
install log. You may want to check all those logs that get generated
on that
directory..
Joe
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Grooms, Frederick W
Sent: Monday, June 14, 2010 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problems Installing 7.5 on Solaris/Informix
Is there an SQL log (probably in the same place as the install log)?
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Steve McDonald
Sent: Monday, June 14, 2010 4:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problems Installing 7.5 on Solaris/Informix
** It's an upgrade and the system works fine.
On Mon, Jun 14, 2010 at 2:35 PM, Joe D'Souza <jdso...@shyle.net>
wrote:
**
Steve,
Is this a fresh install? Or an upgrade? If its a fresh install, there
technically should be no config files available unless you copied
one from
some other environment? In which case you will need to edit the
configuration information manually on that one to point to the dev
instance
of the database.
If it is an upgrade you are attempting, does the system currently
stop or
start with no problems?
Joe
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Steve McDonald
Sent: Monday, June 14, 2010 5:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problems Installing 7.5 on Solaris/Informix
**
I probably wasn't clear enough. This is during the install process,
right
after inouting the database info. It trys to connect and throws the
"Could
not connect" message. I looked at the 7.1 install logs and the
install
never asked for 'AR System Server DB Login ID" or the password. I'm
sure it
pulled the connection info from the onconfig file. That would be the
correct thing to do.
On Mon, Jun 14, 2010 at 11:40 AM, Joe D'Souza <jdso...@shyle.net>
wrote:
**
Steve,
Put the AR Server in a startup debug mode and then try to restart..
This is
done by adding the flag -s (or -d I don't recall clearly) in the
armonitor.conf file. Check for details on setting that flag on the AR
Configuration Guide..
The server when in a debug mode during startup, writes additional
logs to a
file that gets created in the server directory. That file may have
more
information on why the startup fails..
Cheers
Joe
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Steve McDonald
Sent: Monday, June 14, 2010 2:30 PM
To: arslist@ARSLIST.ORG
Subject: Problems Installing 7.5 on Solaris/Informix
**
I am trying to upgrade ARS on my dev server which connects to a remote
database server. I'm getting "Cannot connect to the Informix server"
error. Install log only says "SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[INFORMIX_CONNECTION_ERROR]" and no
details. Informix logs show nothing.
I can use dbaccess from my app server to access the db on the remote
db
server. I can also telnet using the specific port the Informix
client uses
to communicate(telnet suncoast 1721).
I threw everything over to BMC Support but the response time is
killing me.
I go on vacation Tursday morning and I'd really like to have the dev
server
conquered before I go.
Thanks!
Steve McDonald
App server - Solaris 10
Database server - Informix 10 on Solaris 10
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