Thanks, now i can tailor some workflow against this order... On Jun 23, 1:50 pm, Ron Legters <ron.legt...@univarusa.com> wrote: > ...and it does it in two passes. That is, if your email engine fires every 5 > minutes, it will pull the message into the messages form in the first pass, > then 5 minutes later it will create the ticket. (at least, this is what > happens on my system) > > Thanks, > Ron Legters > ITIL Tools & Process Admin > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire > Sent: Wednesday, June 23, 2010 11:45 AM > To: arsl...@arslist.org > Subject: Re: Email Template Create - Order of events > > From my experience, it goes to the email form, then creates the item. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Chuck > Sent: Wednesday, June 23, 2010 1:41 PM > To: arsl...@arslist.org > Subject: Email Template Create - Order of events > > When using an email template to create a record, does the email engine > create the record first then put the template into the AR System Email > Messages form? > Anyone know the order if it doesn't do it this way. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
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