I believe this is working as designed.
I believe the filter, TMS:TAS:Assignment_SetAssignmentGroup, which has Run If qualification of (('Assignee Group' = $NULL$) AND ('Assignee Group ID' = $NULL$)) AND ('Use Foundation Group Assignment' = "Yes") is what nulls the fields out. You might be able to modify this filter and add 'Template ID' = $NULL$. If you do this the task from the template will be created with a status of Pending and Status Reason Assignment and the Assignment information will be pulled over from the task template. Adding an ad-hoc task would still require all three values be set for assignment. I wouldn't recommend this approach but I think it would work. I would recommend defining all three values in the task template or leave them all blank. Date: Fri, 25 Jun 2010 08:46:06 -0400 From: rjust2...@aol.com Subject: Re: TASKS TEMPLATES To: arslist@ARSLIST.ORG ** If you select one you need all 3 since the SITE ID is what workflow validates. Since it cannot be validated on create the fields are set to Null. -----Original Message----- From: Patel, Fazila <fazila.pa...@siemens.com> To: arslist@ARSLIST.ORG Sent: Fri, Jun 25, 2010 7:59 am Subject: TASKS TEMPLATES ** Hi Has anybody experienced this problem before. When you create a Task Template and your Assignee Group is blank but your Assingee Organisation and Assignee Company fields are not and you relate this Task Template to an incident, the Assignee information from the task does not pull through. Is this a bug? Kind regards Fazila Patel Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator Local Production Centre Infrastructure Operations Siemens Southern Africa Tel : +27 11 652 7488 Fax : +27 11 652 7501 Cell : +27 82 922 2322 E-mail: fazila.pa...@siemens.com www.siemens.co.za ________________________________________________________________________________________ Disclaimer and Confidentiality Note This e-mail communication, its attachments, if any, and any rights attaching to it are, unless the context clearly indicates otherwise, the property of Siemens Limited. It is confidential, private and intended for the addressee only. If you are not the intended recipient and receive this communication in error, you are hereby notified that any review, copying, use, discloser or distribution in any manner whatsoever is strictly prohibited. Please notify the sender immediately that you have received this e-mail in error and delete the e-mail and any copies of it. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Siemens Limited. Siemens Limited accepts no liability for any loss or damage whatsoever, and howsoever incurred or suffered resulting or arising from the use of this e-mail communication and/or its attachments. Siemens Limited does not warrant the integrity of this e-mail communication nor that it is free of errors, viruses, interception or interference. For more information about Siemens Limited, visit our website at www.siemens.com Siemens Limited Company Registration Number: 1923/007514/06 Registered Address: 300 Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428 Chairman: Dr S Russwurm* Chief Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall Executive Director: AM Mathole Non-Executive Directors: D Hoke*; Dr MI Surve; K Setzin Alternate Directors: R Guntermann*; I Amod; Y Mahomed Company Secretary: V Reddy *German_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"